RESERVATION

1. Reservations for a stay can only be made by contacting the reception staff of the PTTK Ukta Riverside Hostel via phone, email, or in person.
2. Confirmation of the reservation requires a deposit of 30% of the total cost of the stay—i.e., the cost of renting the cabin and the cost of meals—within the next business day from the date of the preliminary reservation.
3. The preliminary reservation document, along with all information regarding the stay and payment conditions, will be sent via email (or traditional mail if necessary).
4. Failure to pay the deposit within the specified time will result in the cancellation of the reservation.
5. In case of cancellation or shortening of the stay, the deposit is non-refundable and cannot be applied to the cost of the used portion of the stay.
6. Payment of the deposit signifies acceptance of the Regulations of the PTTK Ukta Riverside Hostel.
7. The remaining amount must be paid on the day of arrival at the reception or by bank transfer prior to arrival.
8. In the event of cancellation due to a pandemic and incurred losses, the PTTK Ukta Riverside Hostel does not refund payments.

MEALS

1. Meal reservations are made together with the stay reservation at the PTTK Ukta Riverside Hostel, following the same rules. The meal offer is limited.
2. Outside the summer season, it is possible to purchase meals in the form of breakfast, lunch, and dinner, or a combined lunch-dinner option. Meal serving times and tavern opening hours during this period are available on the website: www.pttkukta.pl
3. During the summer season, it is possible to purchase meals as a package. The package value must be used during the stay. Details regarding meal service are available on the website: www.pttkukta.pl
4. Failure to use the full package value does not entitle you to a refund of the difference. With prior notice (at least one day in advance) of absence from a meal, its value can be used at the bar or shop.
5. Purchased meals must be consumed in the tavern. Taking food or dishes out of the tavern area is prohibited.
6. Consuming personal beverages, meals, or alcohol in the tavern is prohibited.
7. The current price list and detailed information are available on the PTTK Ukta Riverside Hostel website at: www.pttkukta.pl

PRICE LIST

1. The current price list of services offered by the PTTK Ukta Riverside Hostel is available on the facility’s website at: www.pttkukta.pl
2. We reserve the right to change the price list during the season. Changes do not apply to paid reservations.

STAY CONDITIONS

1. The hotel day starts at 4:00 PM and ends at 10:00 AM on the day of departure.
2. The reception is closed from 8:00 PM to 9:00 AM. Arrivals/departures during these hours must be arranged individually with the reception.
3. Failure to arrive by 6:00 PM on the start date of the stay, without prior arrangement, is equivalent to cancellation of the stay, allowing the room/cabin to be rented to other guests.
4. Shortening or canceling the stay during its course does not entitle you to a refund for the unused portion. In such cases, the facility reserves the right to reassign the vacated cabin/room.
5. Quiet hours are observed at the PTTK Ukta Riverside Hostel from 11:00 PM to 7:00 AM, except on days when events are held in the tavern or during stays of organized groups with events in the tavern.
6. We reserve the right to refuse accommodation to individuals under the influence of alcohol or drugs, behaving aggressively or in a manner widely regarded as vulgar, or who failed to inform the facility manager about organizing events.
7. Handover and return of the cabin or campsite occur in the presence of facility staff.
8. Guests are obliged to use the cabin/room in accordance with its properties and intended purpose.
9. Guests must immediately notify the reception staff of the PTTK Ukta Riverside Hostel of any damage to the cabin/room or its equipment that occurred or was noticed during the rental period.
10. Upon completion of the stay, guests must return the rented cabin/room with its equipment in a condition no worse than when received on the arrival day.
11. Guests bear full material responsibility for lost keys, any damage, or destruction of the cabin/room or its equipment caused by their fault. Parents or guardians are responsible for damages caused by children.
12. Guests must allow for the repair of any damage caused or occurring in the rented room/cabin before the end of the stay.
13. Smoking is strictly prohibited in residential areas (rooms, cabins).
14. The use of open flames (grills, gas stoves, etc.) is strictly prohibited in residential areas (rooms, cabins) and on cabin terraces. Campfires are permitted only in designated areas.
15. The use of personal heating devices is strictly prohibited in residential areas (rooms, cabins). In some cabins, heating can be activated; in others, heaters can be rented. Detailed information is available at the reception.
16. The PTTK Ukta Riverside Hostel is located adjacent to a forest complex and the “Lower Krutynia” nature reserve in the Pisz Forest, so the presence of various “forest inhabitants” such as ants, wasps, mosquitoes, other insects, and animals is possible. Therefore, please do not leave food or leftovers in accessible places to minimize the risk of wildlife encounters. The presence of wildlife in the vicinity or cabins does not entitle guests to a refund of the stay fee. Any such occurrences should be immediately reported to the reception staff.
17. Parents or guardians are responsible for children’s safety at the playground.
18. Items left by departing guests in the room or cabin will be sent to the provided address at their expense. Items will be stored for 3 months and then donated to charity.
19. Pets are allowed at the facility under the following conditions: a daily fee applies as per the price list. Owners must walk dogs only on a leash or with a muzzle. Owners are fully responsible for cleaning up after their pets and must have an up-to-date vaccination record for their pet. Dogs are strictly prohibited in the tavern and on the riverbank. Owners are liable for any damage caused by their animals.
20. Guests are requested to sort waste into glass, plastic and aluminum, and mixed categories.
21. Guests are requested to park cars in designated areas. Parking on the campsite is prohibited.
22. Guests are requested to observe the NO ENTRY sign.
23. Failure to comply with the Regulations may result in the termination of the stay at the PTTK Ukta Riverside Hostel and the requirement to leave the facility without a refund for the unused portion of the stay or any right to claim compensation for the above.